Return Policy
1. Introduction
This Return Policy explains how you may request a return, exchange, or refund for products purchased from THE PEARL STUDIO through the Platform.
By making a purchase, you agree to the terms outlined in this policy.
2. Return and Exchange Eligibility
We have a 7 days Return Policy
Exchanges and Replacements products will be delivered with in 7days
We offer return, refund, or exchange within 7 days from the date of purchase.
If 7 days have passed since your purchase, you will not be eligible for a return, exchange, or refund.
To be eligible for a return or exchange:
The item must be unused and in the same condition as received
The item must be in its original packaging
Items purchased on sale may not be eligible for return or exchange
Only defective or damaged items are eligible for replacement
3. Non-Returnable Items
Certain categories of products may be exempt from return or refund.
These categories will be clearly communicated to you at the time of purchase.
4. Inspection and Approval
Once your returned or exchanged item is received, it will be inspected by our team.
You will receive an email notification confirming receipt of the returned product.
If approved after quality inspection, your return or exchange request will be processed in accordance with our policies.
5. Refund or Exchange Processing
Approved return or exchange requests will be completed as per our internal procedures.
Refunds, where applicable, will be processed to the original payment method.