1. Introduction

This Refund and Cancellation Policy explains how you may cancel an order or request a refund for any product or service purchased through the Platform operated by THE PEARL STUDIO.

By placing an order on the Platform, you agree to the terms outlined in this policy.

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2. Cancellation Policy

Cancellations will be considered only if the request is made within 3 days of placing the order.

However, cancellation requests may not be entertained if:

• The order has already been communicated to the seller or merchant, and

• The shipping process has been initiated, or

• The product is out for delivery

In such cases, you may choose to reject the product at the time of delivery.

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3. Damaged or Defective Products

If you receive a damaged or defective product, please report the issue to our customer service team within 3 days of receiving the product.

Your request will be reviewed after verification by the respective seller or merchant. Once confirmed, an appropriate resolution will be provided.

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4. Product Not as Described

If the product received does not match the description on the Platform or your expectations, you must notify our customer service team within 3 days of delivery.

After reviewing your complaint, our team will take an appropriate decision regarding refund or replacement.

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5. Manufacturer Warranty

For products that come with a manufacturer’s warranty, please contact the manufacturer directly for any related concerns.

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6. Refund Processing

If a refund is approved by THE PEARL STUDIO, the amount will be processed and credited within 3 days to your original payment method .